"Crafting an Exceptional Customer Service Experience" Workshop
Friday, November 22, 2024, 10 AM - 12 PM
Fee: Free
In this
Live Online Workshop you will learn about the Critical Steps and Skills to achieve High Customer Satisfaction.
Define Your Solution
- What it takes to have a happy customer
- Determine the problem that you solve, the value you provide, and what differentiates you from others
- How to deliver superior customer service
- How to measure customer success
Set expectations
- Be clear on what is to be provided
- Do you offer more or less than comparable offerings?
- What you say matters
Deliver what you commit to...and more
- Don't overpromise, overdeliver
- Include surprise extra
Timely response to Feedback...good and bad
Register Online
